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Payment Methods
Opt for various payment methods:
1. Cash
2. Credit Card or Debit Card
3. WeChat Pay
4. PayMe
Choose your preferred method at the order confirmation page.
Thessy Logistics Wallet:
To utilize your Thessy Logistics wallet, switch your payment method to “Online Payment” and place the order. You’ll be directed to select your preferred online payment method using the Thessy Logistics wallet.
Top-Up Process:
Visit the Wallet section, click “Top Up,” and choose a top-up plan. Add your payment method for the top-up request.
Changing Payment Method:
Select your payment method at the payment page during order placement. Modify it for each order based on your preference.
E-Receipts:
Activate “Receive E-receipts” in your settings to receive e-receipts for each order. To obtain e-receipts for specific orders, click “Get Receipt” at the bottom of the order details page. Choose to resend or download PDF.
Non-Receipt of E-Receipt:
If you don’t receive the e-receipt, click “Get Receipt” at the bottom of the order details page. If the issue persists, contact Customer Service for further assistance.
Wallet Top-Up Issue:
If funds are deducted but not deposited into the wallet, wait 24 hours for processing variations. If the balance issue persists, contact Customer Service with payment records for verification and troubleshooting.
How to Use a Thessy Logistics Coupon or Promo Code:
You can apply a coupon at the payment page by entering the coupon code in the “Add coupon” section. After applying, the relevant amount will be discounted from your order.
For Future Use:
Alternatively, you may add a coupon for future use. Visit the “Wallet” page, click “Coupons,” and add your coupon there. This page allows you to view all your coupons conveniently.
Order And Delivery Issues
Order Issues:
Unable to Find a Driver:
Apologies for the delay. If no driver is available, consider adding a priority fee to expedite order acceptance by drivers.
Location Not Found on Map:
If your address isn’t found, click “Wrong or missing location?” to report. Our team will review and rectify the issue.
Ongoing Delivery Issues:
For any unforeseen issues during delivery, contact our Customer Service Team for assistance.
Order Not Completed:
If your order is not completed, contact the driver for updates. If issues persist, contact our Customer Service Team.
Filing a Complaint:
If your experience falls short, file a complaint by contacting our Customer Service Team for assistance.
Goods Damaged:
Apologies for the inconvenience. Provide relevant proof for investigation. Corporate customers may be eligible for Goods Protection.
Driver Deviates from Route:
Drivers may deviate due to unforeseen circumstances. Confirm with the driver or contact Customer Service for assistance.
Unresponsive Driver:
Contact the driver through the app or phone call. To change the driver, click “Find a new driver.” For further issues, contact Customer Service.
Driver Requests Additional Charges:
The bill reflects the agreed-upon charge. If there are unauthorized charges, contact Customer Service for resolution.
Driver Unable to Drop-Off:
Drivers usually confirm drop-off. If issues arise, contact the driver for next steps. For further assistance, reach out to our Customer Service Team.
Claim for Damaged or Lost Goods (Corporate Users Only):
Qualified corporate customers can claim within 7 days of delivery completion. Learn more about our Goods Protection policy and terms. For inquiries, contact your account manager.
Profile and Account
Forgot Password:
If you forget your password, click “Forgot password,” enter your registered phone number, and verify through SMS or a call to update your password.
Reset Password:
To change your password, navigate to Settings, and select “Change password.” Follow the prompts to update your password.
Update Mobile Number:
Click your profile picture, go to profile settings, and change your phone number after verification.
Turn Off App Notifications:
For Android, manage notifications in the device settings. For iOS, adjust in the App settings. We recommend keeping notifications on to stay updated on orders and promotions.
Change App Language:
Go to “Settings,” click on Language, and change to the available language for your region.
Register an Account:
Click “Don’t have an account?” at the sign-in page to register with your mobile. Alternatively, sign up with Facebook, Google, or Apple by clicking the respective icon on the login page.
Edit Corporate Account Details:
For corporate account details editing, contact our Live Chat agent for assistance.
Goods and Size Limits:
Goods Not Delivered:
We don’t deliver chemicals, unsecured flammable objects, or items endangering safety. Contact us for queries on allowable items. Generally, we handle almost everything else!
Size Limits:
Size limits depend on the chosen vehicle type. Refer to this [link](#) for size and weight limitations.